Add your access instructions in the app and include any pet information that matters for the visit. You do not need to clean before your cleaner arrives, but heavy clutter or lots of items to move can reduce the time available for the actual clean.

You can choose either option. If you want your cleaner to use your preferred vacuum or products, leave them out. If you want Select Home Cleaning to supply everything, that can be arranged for an additional hourly supply fee.

Select Home Cleaning covers routine home cleaning, laundry folding, light organizing, and similar in-home tasks. Work that needs special equipment, moving furniture over 50 pounds, or reaching beyond a 3-step ladder is outside the standard scope and may require a separate work order.

No. Some clients stay home and others head out while the cleaning is underway. Either approach works as long as your cleaner has clear access instructions.

Yes. Pets can stay home as long as they are safe, secure, and comfortable during the visit. Include any relevant pet notes in your booking instructions.

Cancellations made 72 or more hours before the booking receive a full refund. Cancellations within 72 hours are typically returned as account credit, and cancellations within 24 hours can usually still be rescheduled but are not eligible for a refund or credit.

Yes. Select Home Cleaning aims to match a wide range of schedules, including evenings, weekends, and holiday availability where possible.

It depends on the size and complexity of the job. Some bookings are handled by one cleaner, while others use a two- or three-person team to finish the work more quickly.

Yes. Documentation from Select Home Cleaning states that cleaners are background-checked, trained, and certified before they begin taking jobs.

Customer documentation indicates a typical clean often falls in the $100 to $200 range, with many jobs landing around 2 to 3 hours at roughly $50 per hour. Final pricing still depends on the home, service type, and any extras selected.

Yes. Tips are allowed and appreciated when you are happy with the service.

You should report the issue quickly through the app or support flow. Customer materials say you can request a review within one business day, and the team will work to make the situation right.